Conclusion

Overall, after I finish this training, I gained a lot of knowledge in the occupational environment, in terms of work, that time planned and orderly time, here also I can recognize and reach out to more ways to work with more professional now and in the future.

8th Week at TM Government Sales

24.02.2013

·                     Make a claim to the shipping department of finance (sending the remaining claim money)

·                     Send document to the HR department

·                     Print the bills divide the bill accordingly based on areas

·                     Wrap all the bills into packages to be posted to the post office

25.02.2013

·                     Handling incoming calls and outgoing calls.

·                     Besides that, I and other staff was attended, the briefing in prayer, entitled " Kelebihan Memdapingi Ilmu Akidah" starts at 1.00 pm - 2.00 pm.

26.02.2013

·                     Today I was assigned to take care of the office, because all members of the department have outstation assignments. (for 2 days in Nilai)

·                     Officials from SMK Kelang come for registration (clarify TMPOINTPACKAGE)

·                     Besides that, I and other staff was attended, the briefing in prayer, entitled " Kehadiran Malam jumaat" starts at 1.00 pm - 2.00 pm.

27.02.2013

·                     Handling incoming calls and outgoing calls.

·                     Continue to take care of the office, because all members of the department have outstation assignments. (for 2 days in Perak)

·                     Make 9 calls for confirmation email from customers.

28.01.2013

·                     Handling incoming calls and outgoing calls.

·                     Print bill for the month of january for 9 PPD. Including:

PPD Petaling Jaya (24),

PPD Gombak (27),

PPD Sabak Bernam (50), 

PPD P.Utama (7),

PPD Kuala Langat (32),

PPD Klang (22),

PPD Kuala Selangor (5),

PPD Hulu Langat (32),

PPD Hulu Selangor (33) ( By request customer)




 For this week also are my last day for internship. I have enjoy my work. Alhamdulilah got many experience work at this company. Thanks to all bosses and staffs. :)

7th Week at TM Government Sales

18.02.2013

•  Making (5) copies of important documents for meeting
• Attend a briefing together PPUM (PUSAT PERUBATAN UNIVERSITI MALAYA) With Supervisor Pn Siti Nurbaya Yahaya
• Search work on TM products
• Total Estimated Cost for 9 PPD :

Ø  Ppd Klang

Ø  Ppd Kuala Langat

Ø  Ppd Kuala Selangor

Ø  Ppd Hulu Langat

Ø  Ppd Hulu Selangor

Ø  Ppd Sabak Bernam

Ø  Ppd Gombak

Ø  Ppd Petaling Perdana

Ø  Ppd Petaling Utama

19.02.2013

• Attend a briefing on the service line cuts UNISEL
• Making (6) copies of important documents for En Mohd Rozaimi Nor
• Continue search work on TM products (GIS,ISDN)
• School data to make arrangements    

20.02.2013

• Continue school data to make arrangements
• Handling incoming calls and outgoing calls
• Print bills for 9 PPD
• Make adjustments for 9 PPD
• Besides that, I and other staff was attended, the briefing in prayer, entitled " hijrah" starts at 1.00 pm - 2.00 pm.

21.02.2013

·         Record information using the SIS list and CAMP system (3494900 school)

22.02.2013

·          Attend a briefing with partnership about UNISEL for tasik putri and taman putri

·         Summary of the presentation of the joint industrial training

• Print bills for the month of January and february for  9 PPD including:

PPD Petaling Jaya (24),

PPD Gombak (27),

PPD SabakBernam (50), 

PPD P.Utama (7),

PPD Kuala Langat (32),

PPD Klang (22),

PPD Kuala Selangor (5),

PPD Hulu Langat (32),

          PPD Hulu Selangor (33)

6th Week at TM Government Sales

11.02.2013 – 12.02.2013

•  HAPPY CHINESE NEW YEARS (Public Holiday)

13.02.2013

• Board works decorate the statement:

Ø  Talks

Ø  Design

Ø  Segregation Of Duties

Ø  Job Posting

• Save the file ( zakat )
• Attend class learning SFA system (Sale Force Automation)

     

14.02.2013

• Handling incoming calls and outgoing calls.
• Besides that, I and other staff was attended, the briefing in prayer, entitled " Masyarakat Harmoni" starts at 1.00 pm - 2.00 pm.

15.02.2013

·         Record information using the SFA system and CAMP system

• Failing file Zakat and MBSA
• Scan the paper

5th Week at TM Government Sales

04.02.2013

• Print bill for outstanding bill & close bill to PPD Petaling
• Check bill and copy to pdf of 60 copies
• Icebreaking with management training
• A short briefing from En Helmi, explain briefly about the KPI:

ü  1 – Seminars/Exhibition/Ect

ü  2 – Sales Visits/Account Management

ü  3 – Attendend Meeting

ü  4 – Documentation & Administration

ü  5 – System (SFA)

ü  6 – Knowledge (Service and Products)

ü  7 - Attendance

05.02.2013

• Create a new file name
• Update files
• Save the file
• Learn new system ICP system

06.02.2013

• Handling incoming calls ( PPD Hulu Langat, On account transfer)
• Learn how to transfer accounts
• Taken his food order for briefing
• GSD Briefing on:

Ø  Mission 2012 & 2013

Ø  Target

Ø  %

Ø  Common

Ø  Salary

Ø  Month Salary

Ø  Collection Lab Gsd Team

07.02.2013

• Update outstanding bill :

Ø  Sekolah Menengah Kebangsaan Sungai Pelek

Ø  Sekolah Menengah Kebangsaan Sungai Leman

Ø  Sekolah Menegah Taman Keramat 1

• Pn Siti Nurbaya Yahaya give assignments, the Sorting files (SBB) according to the current date
• Handling incoming calls and outgoing calls.
• Transmission letter to the office dato Zaini for delivery of files

·         Besides that, I and other staff was attended, the briefing in prayer, entitled " Pengurusan Jenazah " starts at 1.00 pm - 4.00 pm.

08.02.2013

• Learning a new system:

Ø  Service Profile

Ø  Mcmb Customer Center

Ø  1Intra

Ø  BI_RRM

Ø  RWO

• Handling incoming calls ( PPD Kuala  Langat, outstanding bill )
• Check the bill from 30/01/2012 to 02/03/2012
• Learn how to fill out:

Ø  ‘Borang Pelarasan Telefon’

Ø  ‘Borang Pelepasan Lita Suwa’